Terms & Conditions:

The Client is engaging the services of Jane Gray Wedding Pianist accepts the booking, subject to these Terms & Conditions.

Payment and Deposits

Jane Gray Wedding Pianist’s fee: The amount of money required for the provision of services as detailed in the invoice.

  • £100 non-refundable deposit is required at the time of booking.

  • Your wedding date is not booked until you have paid a deposit - without a deposit the date remains available and cannot be held.

  • After quote expiration (7 days) the price is subject to change

  • Remaining final balance is payable no later than 6 weeks before the wedding day.

  • If booking is less than 6 weeks before your wedding day the full amount is due at the time of booking.

Song requests

As most of my playlists are bespoke to you and your day, any specifically requested songs and timings must be submitted at least 6 weeks prior to the wedding day - this will be around the time of our telephone consultation call to discuss your music choices and timings.

Up to 3 x songs can be learned specifically for your day (optional) and additional charges apply if you require more. My playlists will be tailored to your taste and any songs./artists/bands you like/dislike will also be discussed prior to the day on our consultation call which will help to curate your personalised playlist.

Cancellation

i) In the unlikely event that you wish to cancel Jane Gray Wedding Pianist services, you must give us at least 12 weeks’ notice prior to your event date. You will lose your £100 non-refundable deposit plus all monies paid. If cancellation is under 12 weeks all money paid will be non-refundable and 50% off the full fee will be required.

ii) Jane Gray Wedding Pianist reserves the right to terminate this agreement in exceptional circumstances (including but not limited to ill health or bereavement), and will not be liable for any failure to perform the Services, in this circumstance all money paid will be refunded including £100 deposit.

iii) In a situation where your wedding day gets postponed, rescheduled or the wedding venue is forced to close for unforeseen circumstances (including but not limited to the COVID-19 Pandemic 2020) Jane Gray Wedding Pianist will work with you to ensure a rearranged wedding day goes ahead as planned. All monies paid will be transferred over to your new date at no extra cost. If we cannot come to an agreed new date or Jane Gray Wedding Pianist has an existing wedding already booked in on the new date, all monies minus the £100 non-refundable deposit will be returned if booking has been paid in full.

Promotions

Any promotions are valid at the time of quote and will not be applicable when the quote expires. Jane Gray Wedding Pianist reserves the right to withdraw the Promotion from a quote at any time without notice.

Privacy statement

I receive, collect and store information you enter on the Contact Page of my website.  The personal information I collect when you submit an enquiry are a name, email, subject and other general information you provide, typically a date and venue. Information submitted is used solely for the purpose of responding to your enquiry and providing a tailored quotation. The details are stored on one secure device. I will only contact you via the email or contact number you provide. If at any point you would like to access, amend or remove any personal information collected through the website contact form, please contact me at janegraymusic@gmail.com.